Bellwether Community Credit Union in 425 Hooksett Road

Customer Reviews about Bellwether Community Credit Union:

• ★ ★ ★ ★ ★
  It's the Power of 1. I was very well served recently by Jennifer Bergin. I wanted to pay off and close a Home Equity Line of Credit, and Jennifer knew exactly what do to and helped me complete it easily. Thank you Jennifer for representing Bellwether like a rock star!
  By John Turner, March 28, 2017
• ★ ★ ★ ★ ★
  5 Stars for Gayle at the BCCU in Manchester NH. I had been communicating with her through BCCU's online service regarding refinancing my car with another institution. I needed to find out the payoff amount so I had sent over a secured e-mail requesting the information needed. Today I find out that the payoff amount was incorrect (by a small amount) however I had already finalized my loan with the other institution and reassured them that I followed proper steps. I am not sure who I spoke to originally this AM but she advised me that although there was a mistake it still was interest that was owed to them but the person who made the error (Gayle) was going to speak with a manager to see if she could get it resolved. At first I was a little disappointed because by the sounds of the first person I talked to I thought I was going to have to come up with the difference in which I thought was poor customer service. To my Surprise Gayle personally called me to apologize for the error and let me know that she got it worked out with the manager and everything was all set. I just wanted to take a min it to shout out and recognize an employee such as Gayle because although we all make mistakes which is completely normal She owned up to it and took it upon herself to get it resolved in the best way possible for the customer. Even though it was a small amount, it's the principal behind it and still goes a long way. It was very much appreciated! Thanks Again Gayle! Upon reading reviews earlier I see that a common complaint with this branch is customer service but as you can see Gayle goes above and beyond!
  By Tasha Adams, February 12, 2017
• ★ ★ ★ ★ ★
  Pauline at Bellwether Community Credit Union did a thorough and excellent job of researching the problem with a transfer payment that was not processed and returned. She put excellent notes in the system to document the failure and gave me her direct line for follow-up on the reprocessing of this transfer payment which is in the works. Bellwether Customer Service has been excellent not only in handling this current problem but in handling and resolving fraudulent charges to my account in past situations. They have always been top notch in correcting issues and getting everything resolved quickly. My complements to a well run and friendly customer service organization!!
  By T Bailey, February 10, 2017
• ★ ☆ ☆ ☆ ☆
  I am extremely disappointed with the level of customer service given to me today. I have an auto loan with this bank,was told previously I have a 15 day grace period for my payment, also I can make my payments over the phone if needed. When I called today I was being charged $15 for making a payment over the phone and $20 for late fee. When I stated to her what I was told previously she didn't seem to care and overlooked to what I explained and said "have a good day".This is a new loan with this bank and I am a new customer and so far I wouldn't recommend this bank to anyone. Currently transferring out.
  By Liz Delacruz, December 26, 2016
• ★ ★ ★ ★ ★
  Reading some of these negative posts compelled me to write a review. I have been with BCCU since 1997 when they were Impco CC with three employees. Lynda is the best! She helped with with an issue with the credit bureau which entailed a lot of research on her part; but, she got it done, and with a smile :) I've had car, refinance, and most recently, a home equity loan. I can honestly say I've never had a problem. Every time I go into any of the locations, I'm always greeted with a smile and hello and I am always given great customer service. Just recently I have converted my husband to a BCCU member and got rid of his "fee happy big bank" and he couldn't be happier. I have recommended BCCU to a number of friends. I love the mobile app. It allows me to deposit checks, pay my bills, and transfer money all with a couple of clicks. It's amazing and so is BCCU!
  By Carol Meharg, October 21, 2016

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About Bellwether Community Credit Union in Manchester